Return Eligibility

• What items can be returned?
  Only unworn, unwashed, and undamaged items can be returned. This includes party wear, sarees, salwar kameez, and other clothing.

• What condition must the item be in?
  Items must be in brand new condition with tags still attached, and free of stains, odours, or any signs of wear.

• Do I need the original packaging?
  NO the original packaging is not required for returns.

Conditions

• How long do I have to return an item?
  You must return items within 7 days  of receiving your order.

• What are the store’s return requirements?
  The item must be in its original, unused condition, and you need to fill out the return form with proof of purchase.

• Will the store accept my return?
  We will accept returns if they meet the eligibility and time frame requirements.

Initiating a Return

How can I contact customer support?
You can reach out to our customer support team via email or phone for assistance with your return.

• How do I fill out a return form?
  You can fill out the return form on our website or contact us for guidance.

Refunds

• What type of refund will I receive?
  If your return is approved, we will provide a full refund to the original payment method.

Fraudulent Returns

• We monitor returns closely to identify and prevent fraudulent activity. Returns suspected of fraud will not be accepted.

Contact Information

If you need assistance with returns or refunds, please contact our customer service team via email or phone  wecaremocna@gmail.com .

Mocna Return & Refund Policy